Returns & ExchangesUpdated 9 months ago

To get started, please make your request using your account portal here: https://account.offbase.co/

See our full policy here: https://offbase.co/policies/refund-policy

Can everything be returned?

Most items can be returned within 30-days. Some exclusions apply:

• Non-Refundable Items: Socks, Underwear, Body Armor, Helmets
• Non-Refundable Brands: EOTech, Hesco

When will I receive my refund?

All refunds will be applied to the original method of payment. Please allow 3-5 business days for refunds to process.

Who pays for shipping?

Customers are responsible for their own shipping costs when returning or exchanging items, and may use the mailing service of their choice to send items. Any shipping costs paid as part of the initial order are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How much will my refund be for?

Sale prices or promotions may affect the total amount of the refund processed. Any shipping costs paid as part of the initial order are non-refundable. You'll be sent an estimate of your refund once your request is approved.